AssetCare

Account deletion

You can delete your AssetCare account and all of the data associated with it at any time. This page describes the two ways to do it and exactly what is deleted.

1. From inside the app (fastest)

1. Open AssetCare and sign in.
2. Open Settings (the gear icon).
3. Scroll to the Account section and tap Delete account.
4. Confirm. You are signed out immediately on every device.

2. By email (if you no longer have the app)

Send an email to support@assetcare.einvara.com from the email address your account is registered with, with the subject "Delete my AssetCare account". We will confirm the request by replying to that address and delete the account within 7 days of your confirmation. We cannot act on requests sent from a different address, because we have no other way to verify that the request is yours.

What is deleted

• Your account (email address and password hash) and Google sign-in link.
• Your workspace and every asset, maintenance tracker, service record and expense in it.
• All cached data on your device is removed when the app signs you out.

What is kept, and for how long

• 30-day recovery window. The account is deactivated immediately and permanently erased 30 days later. If you sign in again within those 30 days, the account and all of its data are restored.
• Payment records (subscription order IDs and bank-transfer references, never card or account numbers) may be retained for up to 7 years where financial regulations require it. They are no longer linked to an active account.

Deleting data without deleting the account

Every asset, tracker, service record and expense can be deleted individually inside the app, and that deletion is immediate and permanent. To have a specific set of data removed without closing the account, email us as described above and say what you want removed.

Google Play subscriptions

Deleting your account does not cancel a subscription bought through Google Play. Cancel it in the Google Play app under Payments & subscriptions → Subscriptions, or at play.google.com/store/account/subscriptions.